Technical customer service representative – based in Hong Kong
Our Client is an IT Vendor on Cyber Security Solution. Due to expansion, they are seeking for a technical customer service representative to monitor cyber safety for their customers. This position is based in Hong Kong and covers APAC.
Responsibilities:
• Monitor Internet traffic and report in case of cyber attacks
• Fast response on security breaches and update customers on the progress of contingency plan
• Provide the right information to internal team that can help speedup recovery process
• Support customers via phone or email and ensure customer satisfaction, escalate to next level if required
• Shift duties are required
Requirements:
• F.5 or above with 1 year of IT customer service experience
• Basic technical knowledge on networking or security is preferred
• Good Interpersonal skills and Customer-oriented
• Good communication skills in both English and Cantonese; Mandarin is a plus
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